Tracking & Progress

Monitor Your Electricity Meter at Any Time with Real-Time Updates

Power Smart App gives you complete control and clear visibility over your electricity services, all in one place. You can track the status of your new meter request—from the initial application to final installation—and follow the progress of any meter change requests, including approval, delivery, and setup. The app also lets you check whether your meter reading was done by the company or submitted by you. You’ll know exactly when your meter is read and when your bill is generated. Stay updated on the status of various service requests such as load increases, due date extensions, or profile changes. If you’re upgrading to a smart meter, you can monitor every step from request to activation. After filing a fault complaint, you can track the company’s response in real time. Plus, you’ll receive alerts about any planned or unexpected load shedding in your area, helping you stay prepared.

How It Operates, Step by Step

  • Launch the PowerSmartApp

  • Enter your registered email address or mobile number to log in

  • Select your linked meter reference and profile

  • From the home screen, select “Track Progress.”

  • Choose the service request or meter you want to adhere to.

  • The app displays a progress bar or timeline.

  • Each stage is clearly labeled, including:

    1. “Application Received”

    2. “In Review”

    3. “Dispatched”

    4. “Completed”

  • Additional details shown:

    1. Relevant dates

    2. Comments

    3. Responsible department

  • Receive push notifications whenever your progress is updated

  • No need to keep checking — the app notifies you instantly

Why Is It Different?

The PowerSmart App PK offers much more than just a way to view your electricity bill—it serves as a comprehensive digital dashboard for energy tracking. Its advanced features are designed to enhance convenience and transparency. By using the app, you can save time by avoiding in-person visits, reduce anxiety by staying constantly informed about your electricity usage and account status, and prevent delays by easily identifying where and why any issues may be pending. Additionally, the app promotes transparency by providing clear insights into the actions and timelines of your electricity provider.

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